Our Privacy Policy
Effective Date: May 1st, 2026
Under the California Consumer Protection Act, we do not sell your personal information to third parties.This Privacy Policy describes how Conscious Puzzles collects personal information from you or about you through all forms of communication with our patients. Why we collect this information, how we may use or disclose this information, and the choices you have with regard to the information we maintain.
This Privacy Policy does not apply to protected health information that we collect from individuals pursuant to the Health Insurance Portability and Accountability Act (HIPAA). Additional information regarding our privacy practices with respect to protected health information can be found in the HIPAA Privacy Policy section under the Patient Rights and Privacy page.
Information Collection
Personal Information You Provide. You may submit personal information, which is information that can be used to identify you individually, when you interact with the Site. For example, we may collect certain personal information from you when you pay for services. Generally, we may collect certain contact information, such as name, email address, postal address, or phone number from visitors through our site and online link page to set up a consultation or appointment.
When you interact with our online EHR provider portal, we may also collect payment card information and billing information.
Additionally, we may also collect Social Security number, date of birth, gender identity, racial or ethnic origin identity, sexual orientation, vaccination status, employment, education information and medical insurance information.
Children's Privacy
We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have obtained personal information from an individual under the age of 13, we will delete such information in accordance with applicable law.
Information for Users Outside the United States
Please be aware that any personal information you submit will be transferred to and processed in the United States and the data protection laws and regulations that apply to your personal information may be different from the laws in your country of residence.
Privacy Policy SMS Communications
Conscious Puzzles Mental Health Services respects your privacy. Any personal information collected through our website, forms, appointment scheduling, or SMS communications is used solely for providing mental health services, appointment reminders, care coordination, customer support, and related business operations.
Mobile information, including phone numbers and SMS consent, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
Users may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact our office directly.
We maintain administrative, technical, and physical safeguards to protect your personal information in compliance with applicable privacy regulations.
CONSCIOUS PUZZLES
SMS TEXT MESSAGING TERMS & CONDITIONS
Effective Date: May 01,2026
By providing your mobile phone number to Conscious Puzzles and opting into SMS communications, you consent to receive text messages from Conscious Puzzles related to services, appointments, scheduling, outreach, customer support, reminders, wellness check-ins, operational updates, and other healthcare-related communications.
Consent to Receive SMS Messages
By voluntarily providing your phone number and opting into SMS communications, you expressly consent to receive recurring text messages from Conscious Puzzles at the mobile number provided. Consent is not a condition of purchasing any goods or services.
Messages may include, but are not limited to:
• Appointment reminders
• Scheduling confirmations
• Follow-up communications
• Outreach and care coordination
• Program updates
• Wellness support communications
• Administrative notifications
Message Frequency
Message frequency may vary depending on your interactions, appointments, care coordination needs, and communication preferences.
Message & Data Rates
Standard message and data rates may apply according to your wireless carrier plan. Conscious Puzzles is not responsible for any messaging or data charges incurred by your mobile carrier.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
STOP
After you send STOP, you may receive a final confirmation message acknowledging your opt-out request. No additional SMS messages will be sent unless you re-enroll or provide renewed consent.
Help Instructions
For assistance, reply:
HELP
You may also contact us directly through our website or office phone number for support regarding SMS communications.
Privacy & Confidentiality
Conscious Puzzles respects your privacy and is committed to protecting your personal information. SMS communications may include limited personal or appointment-related information necessary for care coordination and operational purposes.
However, text messaging is not always a fully secure method of communication. By opting into SMS communications, you acknowledge and accept the potential risks associated with electronic communications, including possible unauthorized access.
Please do not send sensitive medical information, emergency requests, or confidential crisis-related information through text message.
For emergencies, call 911 or go to the nearest emergency room immediately.
HIPAA & Protected Health Information
Where applicable, Conscious Puzzles makes reasonable efforts to comply with applicable privacy and healthcare laws, including the Health Insurance Portability and Accountability Act (HIPAA). However, SMS communications may not always be encrypted.
By consenting to receive text messages, you acknowledge and accept the risks associated with transmitting information electronically.
Eligibility
You represent that you are the authorized user of the mobile phone number provided or that you have authorization from the account holder to receive SMS communications from Conscious Puzzles.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Changes to Terms
Conscious Puzzles reserves the right to modify or update these SMS Terms & Conditions at any time without prior notice. Updated versions will be posted on our website with a revised effective date.
Contact Information
If you have questions regarding these SMS Terms & Conditions, please contact:
Conscious Puzzles
609 Deep Valley Drive Suite 200-057
415-894-5581
www.consciouspuzzles.com
consciouspuzzles@gmail.com
Acceptance of Terms
By providing your phone number and opting into SMS communications, you acknowledge that you have read, understood, and agreed to these SMS Terms & Conditions.